Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024
• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd's Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024

Job purpose:
This is a full-cycle, new business-focused role ideal for an experienced Internal Sales Executive (ISE), reporting directly to the Sales Manager. The ISE will be responsible for identifying and pursuing new business opportunities, converting both self-sourced and inbound leads from marketing and driving GP growth. Their focus will be on exceeding sales targets and expanding Checks Direct’s market presence within their assigned industries. The ISE will primarily focus on generating new business but will be expected to own, proactively manage and grow any accounts they successfully win.

Main responsibilities:

• Proactively prospect via cold calling, cold emailing, virtual networking and social platforms to build and maintain a robust sales pipeline.
• Engage with clients and prospects via phone, virtual meetings and online communication channels to drive sales.
• Utilise digital sales tools and strategies to consistently meet and exceed revenue targets.
• Build and nurture relationships with third-party providers, introducers and industry influencers through virtual channels.
• Stay informed on industry trends, emerging competitors and potential shifts in the market landscape.
• Collaborate with internal teams to identify new opportunities and tailor targeted sales pitches.
• Drive sales cycles and effectively present our value proposition to key decision-makers via phone and virtual meetings.
• Manage all aspects of the sales process, including prospecting, qualification, objection handling and closing.
• Work with Company & Group resources to ensure a coordinated approach to targeted prospecting efforts.
• Capture and relay customer feedback to relevant internal teams for continuous improvement.
• Develop a strong understanding of our Checks Management System and services, including their applications and benefits.
• Gain a deep knowledge of our capabilities, unique selling points (USPs) and differentiators in the market.
• Ensure all stages of the sales cycle are effectively managed to deliver the desired outcomes.
• Identify and manage risks in sales activities and report them promptly and appropriately.
• Accurately forecast, track and update sales pipeline activities using HubSpot.
• Foster positive relationships with all internal stakeholders, ensuring seamless collaboration across teams. While this is primarily an office-based role, the ISE may occasionally be asked to represent Checks Direct at conferences, seminars, industry events, and business networking opportunities, as needed by the business.

Knowledge, skills and experience:

• Proven track record in telesales, with a focus on new business development and full-cycle sales.
• 2yrs relevant experience in a demanding telesales, ‘sales hunter’ role.
• Experience in prospecting, qualifying and converting leads through phone, email and virtual channels.
• Proficiency in business prospecting and pipeline generation.
• Strong verbal and written communication skills, with the ability to effectively engage with clients and prospects.
• Ability to tailor messaging to different stakeholders and build rapport remotely.
• Experience building and maintaining long-term client relationships, particularly remotely.
• Ability to handle objections and close deals effectively.
• Willingness to develop a comprehensive understanding of Checks Direct products and services, with the ability to articulate our value propositions.
• Ability to quickly grasp and communicate new product offerings or industry changes.
• Willingness to continually learn about new sales strategies, tools and market trends.
• Proficient in using CRM systems (preferably HubSpot) to manage pipeline, track sales activities and forecast.
• Familiar with digital sales tools for outreach, virtual meetings and managing sales cycles.
• Excellent time management skills, with the ability to prioritise tasks and meet deadlines.
• Strong organisational skills to manage multiple leads and opportunities concurrently.
• Experience in exceeding sales targets and KPIs.
• Self-motivated with a drive to exceed expectations and contribute to business growth.
• Good knowledge of compliance and the DBS market, industry trends & competitors.
• Experience in vetting related legislation including that of the Disclosure and Barring Service, Rehabilitation of Offenders act would be highly advantageous.
• Ability to manage relationships with third-party partners, introducers, and influencers.
• Ability to quickly adapt to changes in the market or sales environment.
• Experience in collaborating with internal teams, such as marketing and product teams, to align sales strategies.
• Ability to work well in a team environment, offering support and feedback to colleagues.

Personal qualities:

• Self-motivated & proactive
• Innovative & adaptable
• Confident & resilient
• Able to develop effective working relationships
• Tenacious & enthusiastic
• Integrity
• Positive attitude

What we offer:

Fantastic employee benefits including:

• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events
• Free on-site parking
• On-site Gym

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.