Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd's Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

Job Purpose:

To maximise the Branch Gross Margin and Branch Operating Profit through the management of every business transaction reflecting the values of New Directions Education.

Main Duties:

• To manage the attraction, recruitment, and retention of suitable candidates in order to meet the needs of existing and prospective clients
• To understand the labour market and ensure staff are trained and monitored in the attraction, selection, deployment, and retention of available appropriately qualified temporary and permanent candidates for local client needs
• To ensure client expectations are being matched by offering a consistently reliable and responsive service
• To ensure the team is operating efficiently, complying with all relevant legislation and operating to Company standards
• To resource, manage and develop and motivate a stable and successful team, developing individuals to their maximum potential in order to achieve company and team objectives
• To manage the business through rigorous business planning, performance management and financial control.
• To drive forward sales activity by identifying Budget Holding Decision Makers and Hiring Managers within the relevant sector
• To prepare a structured sales plan that demonstrates an understanding of the local market within which the team operates
• To proactively build relationships with both existing and prospective clients through regular programmed contact management activity
• To arrange and attend sales and service visits
• To develop and support tenders and proposals as appropriate in response to client requests
• To recruit and retain the appropriate team in line with agreed procedures and ensure it is trained and developed to support business requirements and individual potential
• To attend team and company meetings and communicate information effectively
• To appraise staff on an annual basis. To review performance weekly and to ensure weekly, monthly, targets objectives and KPIs are in place, understood and met
• To help identify individual and team training and development needs and facilitate the appropriate development plans
• To actively manage the areas of budgetary responsibility through the monthly monitoring and analysis of management accounts against budget and forecast
• To prepare and evaluate weekly figures and take corrective action as appropriate
• To prepare annual business plan, budget and regular forecast
• To ensure client acceptance of Conditions of Business and payment terms
• To ensure payroll, invoice and debtor information requests/ issues are dealt with in a timely and accurate manner
• To understand, communicate and ensure compliance with our legal obligations, company policies and expectations
• Ensuring team members maintain a bank of strong testimonials to promote services
• Forecast sales projections and prepare annual budgets to achieve growth under the guidance of SMT

Main Responsibilities:

• Responsible champion of REC Code of Conduct
• Responsible for providing Education SMT with branch strategy and performance insights, reports and presentations where required
• Responsible for line managing the Recruitment Consultants and Recruitment Support, providing effective and constructive performance management for team members through 121s, performance and well-being reviews and quarterly financial reviews.
• Responsible for working to strict financial budget and ensuring Branch KPIs are being worked towards and achieved, encouraging the team members to hit KPIs and targets set where needed
• Responsible for the success of the Branch, using MI and KPI targets to identify underperformance early on to reduce budget deficit and assist team members to improve performance
• Responsible for providing educational supply staff with a professional agency supply service, finding them the supply work they desire whilst treating them with respect and being open and honest at all times
• Responsible for compliance with all relevant legislation, and processes, policies, and procedures

Education, Qualifications, Knowledge and skills:

• Full UK Driving License
• Minimum 12 months experience managing a branch in the recruitment sector
• Experience in managing a minimum of 4 people
• Excellent time management skills – with the ability to coach to other team members
• Experience of designing and implementing sales strategies and setting budgets
• Efficient user of RDB, Swyx and Teams
• Ability to problem solve
• Ability to make effective use of information with sound decision making
• Ability to build effective relationships
• Excellent communication skills coupled with the ability to communicate effectively both verbally and in writing
• Ability to promote services making high quality sales
• High levels of accuracy and record keeping
• Excellent knowledge of the recruitment process 
• Ability to market through social media
• Excellent knowledge of child safeguarding
• Excellent telephone manner
• Maintains quality relations with all users
• Ability to optimise financial performance through coaching and development

Personal Qualities:

• Inspirational, influential with the drive to achieve
• Strategically focused
• Able to develop effective working relationships
• Able to effectively solve problems
• Able to maintain the highest levels of confidentiality and data security
• Able to make decisions using available data and information
• Effective leader – with ability to lead from the front 
• Self-motivated and self-reliant

What we offer:

Fantastic employee benefits including:

• Generous Commission Scheme
• A flexible working environment, with the opportunity for hybrid working
• Private Medical Insurance
• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 28 days holiday plus bank holidays (rising to 30 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.