Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024
• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd's Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024

Job Summary:

We have an exciting opportunity for a highly organised and proactive Personal Assistant to provide comprehensive support to a number of directors, ensuring their personal and household tasks are efficiently managed. The position is for a minimum of 25 hours per week, but can go up to 37.5 hours. This role requires someone adaptable, detail-oriented, and capable of handling a wide range of responsibilities, from diary management and administrative support to childcare assistance and pet care. The ideal candidate will be a self-starter with strong problem-solving skills, able to anticipate needs and ensure the smooth day-to-day running of multiple households.

Key Responsibilities:

• Providing personal assistance to multiple directors, managing their schedules, appointments, and travel arrangements.
• Organising and maintaining personal and household diaries, ensuring no scheduling conflicts.
• Booking appointments, including medical, personal, and social engagements.
• Managing personal correspondence, emails, and general administrative tasks.
• Handling expense tracking, bill payments, and liaising with finance department.
• Running personal errands, such as banking, shopping, and document handling.
• Assisting with childcare duties, including supervising activities, and occasional babysitting.
• Walking and caring for pets, including feeding, and arranging/attending vets and grooming appointments.
• Managing calendars, booking appointments, and handling scheduling conflicts.
• Coordinating personal and family events, including invitations, RSVPs, and logistics.
• Organising digital and physical documents, including filing and record-keeping.
• Assisting with personal event planning, including social gatherings, celebrations, and business-related hospitality.
• Researching and booking travel, including flights, accommodations, car rentals, and itinerary planning.
• Assisting with holiday planning, including organising travel essentials.
• Running personal errands such as coffee and lunch runs, post-office trips, bank visits, and gift shopping.
• Overseeing household maintenance, coordinating repairs, and liaising with contractors and service providers.
• Researching and purchasing personal and household items, including gifts and home essentials.
• Handling laundry services and dry cleaning.
• Managing deliveries, coordinating returns, and handling online orders.
• Researching and booking service providers such as personal trainers, cleaners, and maintenance professionals.
• Sourcing and purchasing personal and household items, including gifts and home essentials.
• Any other personal assistance tasks required.

Skills & Requirements:

• Significant and proven experience as a personal assistant, family assistant, or in a similar role.
• Comfortable working with children and pets, with significant experience of childcare (no formal qualification essential).
• Highly organised with strong time management and multitasking abilities.
• An outstanding level of interpersonal skills, including relationship management skills.
• Able to learn about an individual’s preferences and styles, and ensure these are met.
• Professional, discreet, and able to handle confidential information.
• Clear and fluent writing skills and accurate proofing and editing
• Excellent standards of accuracy, consistency, and attention to detail
• Exceptional communication skills, both written and verbal.
• Tech-savvy, with proficiency in managing digital calendars, spreadsheets, and online shopping.
• Always portrays a professional image and appearance, and demonstrates professional behaviours.
• Able to work under pressure to strict deadlines.
• Honest, trustworthy, and reliable.
• A valid driver’s license and access to a vehicle is preferred.
• Flexibility with occasional evening or weekend availability.

Why Join Us?

This is a fantastic opportunity for someone who enjoys variety in their role and thrives in a dynamic, fast-paced environment. If you are a problem-solver who enjoys keeping things organised and running smoothly, we’d love to hear from you!

What we offer:

Fantastic employee benefits including:

• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events
• Free on-site parking
• On-site Gym

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.