Job Description

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.

We have recently been recognised for our fantastic business achievements across a number of awards:

• Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
• Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
• Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
• Highly commended for Skills Development – IOD Wales Awards 2024
• Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
• Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
• Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
• Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd's Bank British Business Excellence Awards 2024
• Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
• Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
• Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024

Job Purpose:

The Sales Team Manager will adopt a strategic approach to advance the Checks Direct brand and enhance sales revenue, playing a pivotal role in Business Development and Team Leadership. This is a ‘Player/Leader’ role; equal emphasis will be placed on generating a personal revenue stream (billing) and team management.

Main Duties:

• Ensure that personal sales revenue targets are being consistently achieved, and preferably exceeded
• Ensure that individual team members’ sales revenue targets are being consistently achieved, and preferably exceeded
• Proactively prospect via cold calling, in-person networking and social platforms to build and maintain a robust sales pipeline
• Leverage virtual and in-person sales tools and tactics to ensure that both personal and team revenue targets are met and exceeded
• Represent Checks Direct at conferences, seminars, industry events and business networking
• Cultivate and nurture strategic partnerships with 3rd party providers, introducers and industry influencers
• Keep up to date with industry trends and existing and potential future competitors
• Coach, support and train the team in sales methodologies
• Work with the team to identify new opportunities and develop targeted sales pitches
• Drive, multi-stakeholder sales cycles and effectively present our value proposition to all relevant stakeholders
• Manage all aspects of the sales cycle including prospecting, qualification, evaluation, contract negotiations and close
• Work closely with the marketing and development teams to ensure sales objectives are met
• Capture and relay customers feedback to relevant internal stakeholders
• Develop and maintain a thorough working knowledge of the Checks Management System and services, including a deep understanding of their applications
• Develop a detailed understand of Checks Direct’s Capabilities, USPs and Differentiators
• Ensure that all stages of the sales cycle are undertaken effectively and concurrently to achieve the required results
• Identify and manage risk in business activities and take responsibility for reporting risks in a timely, open and appropriate manner
• Forecast, manage and update pipeline activities using available sales tools
• Monitor the team's sales performance, identify and act on areas of improvement
• Train new hires and ensure a smooth onboarding into the sales team
• Track, measure and suggest improvements to KPIs that will increase the effectiveness of our sales and marketing efforts
• Track and communicate weekly goals and objectives to the team to drive consistent performance
• Conduct weekly progress pipeline meetings and provide day-to-day mentoring, coaching & professional development to the sales team, including weekly 1:1 meetings, shadow sessions, supporting sales functions to close challenging deals
• Organise team coaching sessions and develop training programs
• Maintain a healthy relationship with all employees and internal stakeholders
• Be approachable and a point of escalation for any sales-related issue

Main Responsibilities:

• Responsible for compliance with all relevant legislation, and processes, policies, and procedures.
• Responsible for taking reasonable care of your own health and safety and ensuring that you take reasonable care not to put other people (including fellow employees and members of the public) at risk by what you do or do not do in the course of your job.
• Responsible for safeguarding assets within your control and possession, including but not limited to hardware, software, systems, or information, and to report any suspected breach in security without delay, to the relevant personnel as required.
• Responsible for the non-disclosure of any confidential information and/or trade secrets of the Company to third parties and/or the misuse of any confidential information and/or trade secrets of the Company for your own purpose/benefit.
• Responsible for establishing, maintaining, and developing excellent working relationships with colleagues within your department and the wider Company.
• Responsible for delivering exceptional levels of customer service; both to internal and external customers.
• Responsible for communicating with people in a respectful, courteous, and professional manner always.

Knowledge, skills and experience:

• Previous and proven experience as a manager in a senior role, overseeing a team in a demanding sales environment
• Competent salesperson with the ability to manage the sales process, end-to-end.
• Ability to communicate, present to and influence key stakeholders at all levels of an organisation, including executive and director level
• Ability to identify, open and grow new markets and geographies
• Experience of managing operational fulfilment of a service, to ensure customer satisfaction as a business scales
• Strong analytical skills for margin control – closely monitor e-commerce and gross profit margins to meet company targets, taking ownership of monthly sales projections
• Leadership and coaching skills
• Sales forecasting expertise
• Excellent numeracy skills
• Excellent communication – written and verbal (telephone)
• Ability to work under pressure and on own initiative
• Ability to work in collaboration with marketing, product and development teams to deliver projects and business objectives
• Full understanding of business development activities using different resources including social media
• Advanced Microsoft Package Skills (Word/PowerPoint/Excel etc.)
• Good knowledge of compliance and experience in vetting related legislation including that of the Disclosure and Barring Service, Rehabilitation of Offenders act would be highly advantageous
• Experience of managing the operational execution and working with developers and UX designers
• Knowledge of agile/DevOps/project management methodologies and software development lifecycle processes
• Digital marketing campaigns knowledge and related experience
• Valid Full UK Driving License

Personal Qualities:

• Self-motivated
• Innovative approach
• Confident and tenacious
• Able to develop effective working relationships
• Motivated and enthusiastic
• Strong team player

What we offer:

• Fantastic employee benefits including:
• On-site Gym
• A flexible working environment, with the opportunity for hybrid working
• Health Cashback scheme
• Life Assurance of 4 x salary
• Pension Salary Sacrifice Scheme
• A generous annual leave entitlement of 28 days holiday plus bank holidays (rising to 30 days holiday after two years’ service)
• Opportunity to purchase additional annual leave through salary sacrifice
• A day off for your birthday
• A Giving Back day – to offer your services to the local community
• Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
• Opportunity to join our 3% interest Christmas savings scheme
• Employee referral scheme; you can earn between £250 and £500 for each successful referral into the business
• Regular social, health and well-being events
• Free on-site parking

New Directions Holdings Ltd is acting as an Employment Agency in relation to this vacancy.