Wrexham

I joined New Directions in December 2015, during this time I have always found my account manager very polite and helpful. She has always strived to find suitable teaching work across Wrexham and Flintshire in advance.
I find my account very personable and will always go the extra mile for you.

Chanelle- Candidate

Since working for New Directions I have had the pleasure of having a fantastic account manager. This Lady has gone above and beyond her role to give me assistance, firstly whilst registering and finding a suitable placement and secondly with personnal matters that affected my ability to commit to full time employment. She has kept in contact with me throughout my employment at Queensferry Primary school and has made me feel I can contact her over any issues that may arise during my placement. She has assisted me with payroll matters and supported me with my role as a one to one with a child that has sevre behavioural problems. This placement has been very challenging to say the least however with my account managers support I am enjoying my placement and looking forward to further opportunities through New Directions.

Ellie – Candidate

It is with great pleasure I am writing this letter to provide a reference for my account manager.
I have found New Directions invaluable and professional thanks to my account manager, before I enrolled with New Directions I was unemployed for 6 months due to redundancy resulting in having no self confidence and focus. I was provided with excellent step by step support and provided constant work from the moment I had joined. Her communication is very polite and understanding, also never failed to return my calls or answer any queries I may have. My account manager also makes sure I’m matched for each school with providing me all necessary information about schools and my requests are always met. New Directions has given me self confidence back and reassurance, I feel as though alot of this is down to my account manager an her excellent support I had received during my difficult time.

Marie – Candidate

It is my great pleasure to write this letter of recommendation for my Account Manager.  I have had the pleasure of viewing my Account Managers professional development over the past 7 months and I can state with confidence that she is an extremely motivated and responsible person with a high degree of integrity.  As such, she is one of the main reasons myself and the school decided to return to New Directions.

I have found her an adept communicator with strong leadership qualities.  My Account Manager has demonstrated the ability to manage multiple tasks and accomplish goals efficiently.  I believe that she will have great success in her future endeavors.

I fell she always displays a responsible attitude toward her work and seems to demand a great deal of herself to ensure that she performs any task professionally.  I’ve only known her since November last year, but I feel she is someone I can always trust.  She is always there for me at the end of a telephone and has helped me through some tough situations.  We wouldn’t really use any another agency company.

School Testimonial

I have worked for New Directions since April 2014 and have regular contact with my account manager, either phone calls or text messages on most days, offering me placements of work and checking my availability. I have found her to be very friendly and to have a professional and approachable manner in her work. If I have any worries or queries and she is unavailable, I leave a message for her and she always replies back to these messages straight away with an answer to the queries. I have met my account manager in school and it was lovely to put a face to a voice. She has also made sure that I am aware of any training available to me and offered me places on the courses. Since working with New Directions and my account manager I now feel that I have a selection of regular schools for supply work and that she is readily available at the end of the phone to speak to.

Sharon- Candidate

I have always found my account manager to be professional, polite and warm. She not only only goes out of her way to find me work, but looks for work that is suitable to me as an individual. As a non-driver, it can be difficult for me to get to bookings, she always takes this into account and is incredibly understanding if I ever have to turn down work. As a result New Directions is a company that I feel comfortable in recommending to other teachers. Since joining New Directions I have been very busy with teaching work and I am very grateful for the wide range of schools she has sent me to. She always lets me know if I have had any feedback from schools, which helps me in my professional development as an NQT. As my first point of contact with the company, I find that my account manager is always lovely and friendly and takes an interest in me as a person. She is a pleasure to deal with and nothing is too much trouble.

Alice – Candidate

I’ve always found my Account Manager very helpful and amenable. She has gone out of her way to solve our many problems with staffing this year and is truthful if there is a shortage in a subject, which to me is important. Over the months I think we have built up a good working relationship.

School Testimonial

I know I have only been working with you for a week but with every conversation I have had with you, you have been very helpful and a pleasure to talk to and I have loved the 2 days I have had with you so far. I really like the text I get with the placement and pay details on to and I look forward to more days with you.

Carrie, Teaching Assistant, Denbighshire