School Testimonials

Joe supplies Teacher Assistants and Teachers for my school – often at very short notice. He is always willing to go beyond what is required – looking at how best to serve the school not just fulfil a supply need e.g looking at medium-term placements and sourcing staff who have worked at the school before. Excellent communication no matter how early or late.

Headteacher Testimonial

I have worked with my account manager Garth for the last 12 months during which time he has been professional, supportive and helpful in every aspect of the role he undertakes. We have developed an excellent relationship and Garth is always friendly and communicates with us in a timely manner to the highest standards and nothing is ever too much trouble.

Mark, Business Manager, St Joseph’s High School

We have worked with New Directions for the past five years. Joe is extremely helpful and cheerful and always tries to accommodate our needs (even if it is short notice!) very easy to contact on the phone and by email and always replies promptly and listens to what we need as a school.

Client Testimonial

Having worked at Penglais School as Cover Manager since January 2020 I have built up a good working relationship with both initially Iola and now Catrin.  Although Catrin has only been our account manager since September she has been and is an absolute star to work with.  She always has time to discuss my cover requirements and cover issues at the school and does her best to sort any way that she can.  I know that she will always try her best to accommodate our needs and although she has very limited resources of cover staff at times, she does her best to find a resolution or a least exhaust all possibilities.  In the past when issues have happened she has contacted me over the weekend or updated me which I think is above and beyond.

Most of all she has supported me through a very difficult term here at Penglais and I would have been lost without her help and advise.  So a massive thank you Catrin

Cover Manager, Ceredigion

Natasha Cruse has been our school liaison for the past few months now and she is an absolute credit to New Directions.

She’s not only highly professional in how she deals with our school (on a daily basis sometimes) but she has shown innovation in her practices, making my life as a cover coordinator in school much easier. She is incredibly reliable, (and sad to say that has not always been my experience when dealing with supply agencies). She is enthusiastic and always happy  to help solve problems when we have them.

I cannot speak highly enough of Natasha and the work that she has done with us. Solely due to Natasha’s work, New Directions is now our school’s preferred supplier for daily cover.

Ysgol John Bright, Deputy Headteacher

Garth is always helpful and takes on board our requirements when looking for supply staff for our school. Any queries are dealt with in a timely manner, and Garth is friendly and professional.

Kate, Senior School Support Officer, Llantarnam Community Primary

My contact at New Directions Education, is Garth. He is always very helpful and tries his very best to find us exactly what we need. He is very good with communication and in keeping us updated with what is happening.

Lynette, Griffithstown Primary, School Support Officer

Garth is very professional and organised. He appears to know his candidates well. I find him easy to get along with. He is friendly without taking up too much of my time.

Sarah Harris (Senior School Support Officer) Crindau Primary