Testimonials

The great thing about working for New Directions in general, and Lauran in particular, is that they create a working culture and foster working relationships that are rarely found in the modern workplace. They do their level best in practice, not just give lip-service and sound-bites as a substitute for a commitment to service.

I have always found both Lauran and New Directions to be supportive, organised, reliable and personable. Now that I’m retired, I don’t have to work, but working for New Directions in their capacity as an agency has been an enjoyable experience.

New Directions’ training is practical and concise and New Directions management enables flexible working. They understand any restrictions which their staff have to work under and they are receptive to feedback.

If I had to recommend an organisation to someone looking for work, I would have no hesitation in recommending New Directions.

Roger, Exam Invigilator, Wirral

I have worked with New Directions for the last three years with both Laura and Sara as my Account Managers.

Sara is always very helpful and happy.  She has a lovely manner when talking to her and has looked after me very well during my time with New Directions.

I cannot say enough about Laura, my previous Account Manager. Laura looked after me during a very difficult time, she was amazing and I thought the way I was treated by the company was outstanding. I couldn’t think more highly of the whole team, but especially Laura. Sara has looked after me since February 2019 and has been just as sympathetic and understanding. I have never spoken to anyone in New Directions who has not been helpful or polite.

I think the staff are amazing and would recommend New Directions to anyone starting out.

Danielle, Learning Suport Assistant, Abercarn

I have worked with New Directions for the last twelve months and my Account Managers have been Sara and Tammy. I feel that both have fully understood my working needs and are easily contactable. The online portal that is available to candidates is very user-friendly and I have found the company offers a great deal of training. I would recommend New Directions to other Learning Support Assistants.

Leanne, Learning Support Assistant, Caerphilly

I love dealing with Amelia in relation to my work through New Directions. She is always professional, efficient and very amiable, always making time to have a little chat. She is supportive and understands the type of work that suits my needs. Amelia is always helpful, patient and polite – a joy to speak to.

Diane, LSA, Vale of Glamorgan

I have been working with New Directions – with Amelia as my port of call – for just over a year, having previously been with an alternative agency. I have always been provided with work when I am available and Amelia has found me some lovely schools to attend, including the long term placement I have been provided with.

Amelia is always friendly and efficient on the phone and via email.

Sophie, LSA, Vale of Glamorgan

I have been working through New Directions as a Supply Teacher for the last 5+ years and I have found the support received very satisfactory on all occasions. Consideration on my assignments have been given in order to suit my personal needs together with providing excellent professional support. I have always found Tom a pleasure to deal with .

The main highlights of working with New Directions are the provision of continuous assignments throughout the academic year and the constant contact occurring during these assignments.

Gareth, Teacher, Rhondda Cynon Taff

Without a doubt, my experience of working with New Directions has been exceptionally good, and this has been made even greater by the professionalism and reliability Tom (my Account Manager) has maintained with me at all times.

Tom has a genuine interest in my working conditions and makes every effort to resolve any issues I may encounter.

His communication is very speedy; he is effective in resolving my queries; and he makes every effort to meet my personal preferences when it comes to school allocation.

I work extremely well with Tom and his team, and I can’t wait to continue working with Tom in the next school term.

New Directions have a genuine interest in me as a person and they work hard in finding me work. The Secondary Education team are extremely friendly and supportive, and I know I can rely on each of them to resolve any problems I may encounter.

Jay, Cover Supervisor, Cardiff

I have been working through New Directions as a Supply Teacher for the last 5+ years and I have found the support received very satisfactory on all occasions. Consideration of my personal needs has been given to suit my assignments, together with providing excellent professional support. I have found Tom a pleasure to deal with at all times.

The main highlights of working with New Directions are the provision of continuous assignments throughout the academic year and the constant contact occurring during these assignments.

Keep up the good work for the next academic year.

Gareth, Teacher, Tonypandy

As a point of contact, I have found Becky very helpful indeed. She has always kept me updated and when I’ve had queries, she has been able to assist with the minimum of fuss.

New Directions was able to provide relevant regular work at Cardiff and the Vale which has provided me with very useful work experience.

Louise, Cover Supervisor, Cardiff