Candidate Service Questionnaire

We value all feedback with regards to the New Directions Social Care service. As part of our Quality Assurance process, please could you take the time to complete this questionnaire as it would help us to evaluate and improve the service we are providing to you?

1. Do you find New Directions staff helpful, informative and friendly?

Never Sometimes Mostly Always

2. Do you feel you are treated in a professional, efficient manner by all New Directions staff?

Never Sometimes Mostly Always

3. Have you felt supported and valued as a member of staff at New Directions?

Never Sometimes Mostly Always

4. Do you feel that your experience/skills are matched correctly with the placements of work you have been offered or provided with?

Yes No

5. Are you kept in regular contact by New Directions?

Never Monthly Weekly Daily

6. From the following list, please could you select the 3 factor(s) that are most important to you when working for an agency and mark 1-3, 1 being the most important?

Training Pay rates Amount of work Quality of service Flexibility Location

7. What is your preferred method of keeping up-to-date with the latest news & events?

Face to Face Telephone SMS Email Social Media Website

8. How do you rate the overall service you received from New Directions (Recruitment) Ltd?

Poor Average Good Excellent

10. Please can you provide any feedback or praise of what New Directions do well?

11. Please can you provide any feedback or criticism of what New Directions do badly?

12. Have you got any suggestions on how New Directions could improve on the service we currently provide?

13. Any further comments:

Thank you for taking the time to help us improve our services.

New Directions will process the data you provide in accordance with our Privacy Notice.