Client Service Questionnaire

As part of our Quality Assurance process, please could you take the time to complete this questionnaire as it would help us to evaluate and improve the service we are providing you with?

1. On contacting New Directions, was the consultant knowledgeable, responsive and did they understand your needs?

Yes No

2. Was the consultant professional and did they deal with your request efficiently?

Yes No

3. How did you rate the quality of the candidate(s) provided?

Poor Average Good Excellent

4. Are you kept in regular contact by New Directions?

Yes No

5. Are New Directions your primary agency provider?

Yes No

6. If answered "No", which other agency do you use?

7. How does New Directions' service compare with those of any recruitment agencies you have used?

Poor Average Good Excellent

8. From the following list, please could you select the 3 factor(s) that are most important to you when choosing to use an agency and mark 1-3, 1 being the most important:

Staff Training Staff Experience Charge Rates/Cost Staff Availability Quality of Staff Reputation Locality Quality of Service

9. How do you rate the overall service you received from New Directions (Recruitment) Ltd?

Poor Average Good Excellent

10. Please can you provide any feedback or praise of what New Directions do well?

11. Please can you provide any feedback or criticism of what New Directions do badly?

12. Have you got any suggestions on how New Directions could improve on the service we currently provide?

13. Any further comments:

Thank you for taking the time to help us improve our services.

New Directions will process the data you provide in accordance with our Privacy Notice.